5.4.2.1 Create To Do Entry

Reference: Stop Premise Based Service For Landlord - Tenant Process Model - Page 5 for the business process diagram associated with this activity.

Group:

•	Service Agreement Activation Process

•	FA Completion Process

•	Pending SA/SP Monitor Process

•	Field Activity/Field Order Completion Process

Actor/Role: CC&B

Description: If configured, To Do Entries are created for exception processing. The exception is also available for viewing and resolution on a separate page in CC&B.

Process Names

•	TD-FAUPL - This background process creates a To Do entry for every field activity upload staging record that's in error.

•	SAACT - The service agreement activation process updates the status and SA/SP reads for pending start and pending stop service agreements.

•	TD-SSFTL To Do for Old Pending Start/Stops-catches start/stop requests that have gone unfulfilled.

•	FACOMPL - The field activity completion process completes field activities and field orders using the records in the various field activity staging tables.

Entities to Configure

•	To Do Types

•	To Do Roles